Hire Call Center Representatives in Latin America
NBS sends US companies bilingual call center representatives from Latin America who have passed an English assessment and a role-specific work sample. You'll interview your first candidates within 3 business days of the intake call.
- Inbound support
- Bilingual voice
- CRM and ticketing
- De-escalation
- Compliance calls
- CSAT and NPS
You choose who to hire. Replacements within 90 days are free.
“We needed to fill a Customer Success role quickly, and Nearshore delivered.”
3 business days
to your first candidates
2 hours
maximum gap with US Eastern time
90 days
free replacement guarantee
Why hire nearshore call center representatives through NBS
US companies hire remote call center representatives from LatAm through NBS.
Fast to interview
- Specialist roles close in under two weeks
- Standard roles place within 30 days
- A dedicated sourcer and scheduler supports every search.
We vet candidates before you meet them
- We review resumes and portfolios, then assess a role-specific work sample.
- We conduct behavioral interviews and check references and backgrounds.
Lower cost than US rates
- Customer service and BPO roles save 60 to 75 percent against US rates.
- Direct hire placements carry a one-time fee, and nearshore staff augmentation runs on a fixed monthly fee.
We recruit locally in all 12 countries
- We recruit directly from LatAm universities and bootcamps.
- We compare local salaries and negotiate offers.
4 stages
of vetting before you meet anyone
B2+
English level, CEFR assessed
12 markets
with Employer of Record coverage
Under 2%
replacement rate
What clients say about NBS
Clients who hired in Latin America with us.
We needed to fill a Customer Success role quickly, and Nearshore delivered. Within three days of signing the MSA, we had a strong list of candidates - complete with video presentations - and hired the right fit just five days later.
I wasn’t sure we’d find someone with both the technical understanding of AI prompts and the people skills for a customer-facing role-but Nearshore made it happen. They grasped the brief right away and moved fast.
We turned to Nearshore [Business Solutions] to help us find our first Marketing Manager in Colombia. They moved quickly, understood exactly what we needed, and delivered several excellent candidates.
Quote 1 of 3
55%
average savings vs comparable US hires on this engagement
Case study: AI consulting firm
How We Helped an AI Consulting Firm Build a High-Performance Machine Learning Team in Latin America
Call center skills we recruit for
Every candidate completes a role-specific work sample before you meet them.
Bilingual voice support
Representatives answer inbound customer support calls in English and Spanish and resolve the caller's issue.
CRM and ticketing
Representatives record each customer contact in the CRM or ticketing system and route escalations to the responsible team.
De-escalation
Representatives calm upset callers and settle complaints and billing disputes on the call.
Compliance calls
Representatives follow approved scripts, Do Not Call lists and calling-hour rules on regulated calls.
Inbound triage and scheduling
Representatives triage inbound requests by urgency, schedule appointments and route other calls to the team that can help.
CSAT and NPS
Representatives record CSAT and NPS feedback and flag recurring customer issues for review.
Call center representative salary in Latin America
These are typical monthly salary costs for call center representatives in Latin America.
Junior
$1,060 to $1,585
per month in Latin America
A junior call center representative takes inbound calls and tickets and resolves them with call scripts and knowledge-base articles.
Mid
$1,615 to $2,365
per month in Latin America
A mid-level call center representative runs calls, chat and email through to resolution, handles escalations and keeps CRM notes current.
Senior
$2,670 to $3,755
per month in Latin America
A senior call center representative takes escalated calls, runs quality reviews and coaches new agents.
Call center representative salary in Mexico, Colombia, Argentina and Brazil
| Country | Junior | Mid | Senior |
|---|---|---|---|
| Mexico | $1,055 to $1,580 | $1,580 to $2,320 | $2,640 to $3,690 |
| Colombia | $1,190 to $1,780 | $1,780 to $2,610 | $2,970 to $4,160 |
| Argentina | $920 to $1,380 | $1,495 to $2,185 | $2,415 to $3,450 |
| Brazil | $1,065 to $1,600 | $1,600 to $2,345 | $2,660 to $3,725 |
These are the representatives' monthly pay. NBS quotes its fee on the intake call.
How hiring works
You move from intake call to first day in four steps.
Intake call
You share the role, schedule, seniority and budget.
First candidates in 3 business days
NBS sends vetted profiles for you to interview.
You interview
You interview candidates and choose your hire.
Offer and start
NBS negotiates the offer and helps you handle local labor law and payroll.
Your hire has a 90‑day guarantee
- We replace your hire free within 90 days if it does not work out.
- We check in at 30, 60, and 90 days.
- A dedicated account manager manages the relationship.
Four ways to hire call center representatives
Direct hire placements
carry a one-time fee.
Nearshore staff augmentation
carries a fixed monthly fee.
Recruitment as a Service
supports high-volume hiring teams.
Employer of Record
covers all 12 markets.
Payroll, labor law and Employer of Record support NBS helps you handle local labor law compliance, payroll and Employer of Record coverage for nearshore staff augmentation.
Tell us the role. A dedicated sourcer and scheduler starts the search.
Four-stage vetting and a B2+ English check before you meet anyone.
Tell us who you're hiring
Send the form, then pick a time for your intake call on the next page.
Start your call center search
Thank you. We have your details.
Book your intake callWhat happens next
Book an intake call on the next page
Tell us the schedule, seniority and budget on the call
Your first vetted candidates are ready to interview within 3 business days of the call. You choose your hire.
“In just a few days, we were interviewing strong candidates…”
Call center representatives in 12 Latin American countries
NBS has local recruiters in 12 markets across Latin America, from Mexico and Central America to Brazil and the rest of South America. All 12 are within 2 hours of US Eastern time.
Compare with US time zones
UTC-6
2 hours behind US Eastern from mid-March to early November, 1 hour behind from early November to mid-March
UTC-5
1 hour behind US Eastern from mid-March to early November, level from early November to mid-March
UTC-4 or UTC-3
Level with US Eastern from early April to early September, 1 hour ahead from early September to early November and from mid-March to early April, 2 hours ahead from early November to mid-March
UTC-3
1 hour ahead of US Eastern from mid-March to early November, 2 hours ahead from early November to mid-March
Our guide to time zones in South America lists each country's UTC offset and daylight saving status.
Questions about hiring call center representatives
Answers on hiring steps, cost, countries, time zones, payroll and the guarantee.
How do I hire a call center representative in Latin America?
Fill out the form, then book the intake call and tell us which calls, chats and tickets the representative will handle, the schedule you need covered, the seniority you need and your budget. NBS screens each candidate in four stages, including an English assessment and a role-specific work sample. You'll interview your first candidates within 3 business days of the intake call and choose your hire.
How much does a call center representative cost in Latin America compared with the US?
Customer service and BPO roles in Latin America cost 60 to 75 percent below US rates. A direct hire placement carries a one-time fee, and nearshore staff augmentation runs on a fixed monthly fee that covers employment, payroll, benefits, compliance and monthly invoicing. NBS quotes its fee on the intake call. The 2026 Latin America Salary Report breaks salaries down by role, country and seniority.
Should I hire nearshore or offshore call center representatives?
Hire nearshore call center representatives to answer live calls during your customers' business day. All 12 NBS countries sit within 2 hours of US Eastern time, while common offshore locations such as India or the Philippines run about 9.5 to 13 hours ahead. An offshore team at that distance answers your daytime calls in its evening or overnight, while a nearshore representative answers them during the workday.
What is a nearshore call center representative?
A nearshore call center representative answers your US customers' calls, chats and tickets from Latin America in real time, on the same shifts as your support team. Overlapping hours let the representative cover your peak call windows and hand an escalation to a US supervisor while the caller is still on the line. All 12 Latin American countries where NBS recruits call center agents sit within 2 hours of US Eastern time.
Which countries can I hire call center representatives from?
You can hire from 12 LatAm countries: Mexico, Costa Rica, El Salvador, Honduras and Nicaragua in North and Central America, and Colombia, Peru, Ecuador, Chile, Argentina, Brazil and Uruguay in South America. NBS has local recruiters in each, and each country has a hiring guide on this site.
Can I hire through staff augmentation or an employer of record?
Yes, NBS offers nearshore staff augmentation for a fixed monthly fee and Employer of Record coverage in all 12 markets. It also offers direct hire placements with a one-time fee and Recruitment as a Service for high-volume hiring teams.
How much do call center representatives in Latin America earn?
Mid-level call center representatives in Latin America earn $1,615 to $2,365 a month. Junior representatives earn $1,060 to $1,585 a month, and senior representatives earn $2,670 to $3,755 a month. NBS quotes its fee on the intake call.
Which call center skills can you cover?
NBS recruits call center representatives for bilingual voice support, CRM and ticketing, de-escalation, compliance calls, inbound triage and scheduling, and CSAT and NPS targets.
How fast can I interview candidates?
Interview your first candidates within 3 business days of the intake call.
Do call center representatives work US hours?
Yes, call center representatives work US hours. All 12 countries sit within 2 hours of US Eastern time all year.
Mexico City and Central America (Costa Rica, El Salvador, Honduras and Nicaragua) run 2 hours behind US Eastern during US daylight time and 1 hour behind the rest of the year. Colombia, Peru and Ecuador run 1 hour behind during US daylight time and level with US Eastern the rest of the year.
Argentina, Uruguay and Brazil (Brasília time) run 1 hour ahead during US daylight time and 2 hours ahead the rest of the year. Mainland Chile also changes its clocks: it runs level with US Eastern from early April to early September, 1 hour ahead in the weeks around that, and 2 hours ahead from early November to mid-March.
How much can I save with a nearshore call center team?
Customer service and BPO roles save 60 to 75 percent against US rates when you hire call center agents in LatAm through NBS. The salary section above lists typical monthly pay for call center representatives in Latin America by level and country.
What is a nearshore call center?
A nearshore call center is a customer support team in Latin America that handles calls for US customers during US business hours. NBS can staff that team through nearshore staff augmentation, and as Employer of Record it covers employment, payroll, benefits, compliance and monthly invoicing.
Who handles payroll and labor law compliance?
NBS helps you handle local labor law compliance, payroll and Employer of Record for every call center representative you hire, including agents in Colombia and Mexico. As Employer of Record for nearshore staff augmentation, NBS covers employment, payroll, benefits, compliance and monthly invoicing. Employer of Record coverage spans all 12 markets.
What if a hire does not work out?
NBS replaces your hire free within 90 days if the hire does not work out, and the replacement rate is under 2 percent. A dedicated account manager manages the relationship, and NBS checks in at 30, 60, and 90 days.
Start hiring call center representatives in Latin America
Tell us what your call center representatives need to handle, and we'll send your first candidates within 3 business days of the intake call.
Your dedicated account manager checks in at 30, 60, and 90 days.
